Effective January 15, in compliance with the District of Columbia’s VaxDC policy, all guests ages 12 years and older are required to show proof of vaccination to enter Capital One Arena.
Guests age 12 and older must provide proof of having received at least one dose of the COVID-19 vaccine to enter. For those taking a two-dose vaccine, Pfizer or Moderna, proof of a second dose will be required for entry beginning February 15, 2022.
To view FAQs about Clear Health Pass and gaining access to Capital One Arena, please click here.
Frequently Asked Questions
Q: What are acceptable forms of proof of COVID-19 vaccination status?
A: For proof of vaccination, patrons ages 12 years and older must provide ONE of the following when entering Capital One Arena:
- CLEAR Health Pass digital vaccination pass
- A CDC issued vaccination card (original, photocopy, or digital copy/photo) along with photo ID for guests ages 18 years or older.
- Record of immunization from a healthcare provider or public health authority along with photo ID for guests ages 18 years or older.
Capital One Arena recommends using the CLEAR Health Pass Appfor quick and easy verification upon arrival at Capital One Arena.
Q: Do guests under the age of 12 need to show proof of vaccination?
A: No. Children under the age of 12 are not required to show proof of vaccination at this time.
Q: I have a medical or religious exemption. Will I still be able to attend games at Capital One Arena?
A: Guests that are medically exempt from receiving the vaccine, or are unable to receive the vaccine out of a sincerely held religious belief will be permitted to enter the arena providing the following requirements are met:
- Guests must provide documentation of medical or religious exemptions from the COVID-19 vaccine, such as a note from a medical provider, along with a photo ID.
- Along with supporting documentation for the exemption, all unvaccinated guests must provide proof of a negative COVID-19 test result within 24 hours of gametime.
Guests with documented proof of the following will also be exempt from providing proof of vaccination:
- Guests that have been given monoclonal antibodies or convalescent plasma for post-exposure prophylaxis within the past 30 days.
- Guests that have been treated for COVID-19 with monoclonal antibodies or convalescent plasma within the last 90 days.
- Guests that have had a diagnosis of MIS-C or MIS-A (Multisystem Inflammatory Syndrome-in Children or Adults respectively) in the past 90 days
Please note that all guests with a valid exemption MUST proceed directly to the Capital One Arena Box Office doors on F Street to enter. Entry with a valid exemption will not be granted at any other entrance.
Q: Do I have to wear my mask if I am vaccinated?
A: Yes. The District of Columbia has mandated face masks while indoors for everyone over the age of two (2) and face masks will be required for all guests for the entirety of the event, including while seated in the arena in the ticket holder's assigned seat. Face masks must cover the guest’s nose and mouth, and cannot be a gaiter, open-chin triangle handkerchief/bandana, costume mask, mesh material, or a covering with an exhalation valve or holes.
Q: What other steps are you taking regarding COVID-19?
A: We have invested in several upgrades to our air systems and cleaning protocols and invite you to visit our website to learn all we are doing to provide you with a safe and healthy environment at Capital One Arena: www.monumentalsports.com/health-safety.
Q: I no longer wish to attend. How can I obtain a refund?
A: Club Red 365 Full Season Ticket Members: Please contact your Membership Services Manager directly, or the Capitals Membership Services Team at 202.266.2350 or [email protected].
Partial Plans: Please contact your Capitals Representative directly, or the Capitals Sales Team at 202.266.2277.
Ticketmaster.com Individual Game Buyers: Please sign in to your Ticketmaster.com account and contact Ticketmaster customer service for assistance.
To view FAQs about Clear Health Pass and gaining access to Capital One Arena, please click here.
